To start please check your spam filter. If you did not receive the activation email please send us an email from your account that you used to regsiter, to email@example.com.
If you made a minor mistake during your My UTMB account creation, most of the time these errors are corrected when you try to merge this with your runner profile.
Please do not email us immedietly as most of the errors will be corrected within 2 to 3 days. If you still see an error after this time please contact us with your full
Race Results FAQ
If your results are split between two or more runner profiles, we ask you to create an account on utmb.world. Once the account is created, log in and look for your results page in the runner tab. Once on the correct results page(s) click on 'THIS IS MY RESULTS PAGE', a computer query will be sent to us, and we will merge your results. Requests made via the website are processed more quickly than requests made by e-mail.
If your result has been allocated to another person, please contact us by email at firstname.lastname@example.org
Your race results come from the UTMB World Series Event and/or UTMB Index races.
If a race does not appear in your results, please check the race calendar to see if it is a registerd as a UTMB Index race:. Races
If the race does not feature in the list then you will need to contact the race organiser and ask them to register as a UTMB Index race, this is free and only takes a few minutes on utmb.world. We can only accept applications from the organization and not from individual runners.
If the race is included a UTMB World Series Event or Majors and/or UTMB Index race but no results are published, it is because we have not yet received the results from the race organiser. We will publish the results as soon as we receive them. We are not able to tell you when the results will be sent to us. For this information you will need to contact the race organization in question.
If the results are uploaded and your result has not been attached to your profile, there is an error in the information provided in your result. This has resulted in a new profile being created or the result being allocated to another runner. Possible reasons include an error in the spelling of your name / date of birth / nationality. If this is the case, please see the point regarding merging profiles.
Race results on our site are managed by the race orgainsation. The UTMB works in colaboration with the race directors to bring you the UTMB Index.
If you have an error in your profile related to Ranking or Time please contact the race orgaisner.
If there is an error in the result that has caused a duplicate profile on our site, please use the merge profile request described above.
When you create your account, if the information in your account matches the information in your runner profile then we will make the link automatically. If there is a difference then you will need to request the link which will be validated by our team.
If you cannot see the link button, firslty make sure that the page is not already linked. If this is not the case then it means that this runners page is already linked to another account. Please contact us to make the link for you.
UTMB Index FAQ
The UTMB Index is the orginal trail scoring system. It allows runners to demonstrate their experince at different distances and compare their level of performance.
The UTMB Index is the weighted average of your best races. A runner who has multiple consistent results will have a UTMB Index higher than a runner who has achieved that score one time. The formula is designed to give favor to runners who have shown consistency over multiple races while at the same time not penalizing a runner if they have a below normal performance.
The same rules and calculation is used for EVERYONE, we do not apply different rules to different people.
The conditions and terrain are constantly changing, it is impossible to compare to races. The UTMB Index calculation has been built off the results of more than 25,000 results to give an accurate score of the race.
The UTMB Index is the orginal scoring system for your trail races. It is not possible to compare your score on UTMB,world with other sites as they are all using a different calculation.